Yesterday I picked up my suitcase after a short flight from Denmark (CPH) to London (LHR). I've done that trip at least 100 times without any issues, but this time my luck just ran out.
To get your suitcase smashed once in a while is just the cost of doing business when you travel a lot. So that's also why I always use a Samsonite hardcases, because they tend to hold up even when they are being abused.
But want I did find interesting was the different responses I got, when