How to do (and not to do) Airport Customer Service on Social Media
Yesterday I picked up my suitcase after a short flight from Denmark (CPH) to London (LHR). I've done that trip at least 100 times without...
How to do (and not to do) Airport Customer Service on Social Media
LEGO Group is Still the Most Digital Engaging Brand
LEGO Kronkiwongi: A Facebook Success Story
Conversation on Forbes.com
Silberbros on the M-List
Oreo Sets a Dangerous Precedent for Real-time Marketing
Presentation at Engage in Prague
Holmes Report: Top Innovator 25
Real Time Marketing Academy / Shorty Awards
Sailing the Seas of Social Media…